🛒 Ordering
Can I place an order from the U.S.?
Yes, we proudly serve faithful families worldwide, including the United States. You can place orders directly through our secure website.
Will I receive tracking information?
Yes, a tracking number will be sent to your email 3–7 days after your order has been processed and shipped.
Can I change my order after placing it?
To ensure fast delivery, orders are processed quickly. You may modify or cancel your order within 12 hours of placement. After that, we may not be able to stop the shipment.
🪵 Product Details
Is this made of real wood?
Yes, our wood carving collection is crafted from natural solid wood. We believe in using authentic materials that reflect the lasting nature of faith.
Is each item exactly the same?
Because our items are hand-finished and made from natural wood, you may notice unique grain patterns or slight color variations. These subtle differences make your devotional gift truly one-of-a-kind.
Is this suitable for wall display or tabletop display?
Most of our pieces are designed for versatility. Many wall carvings also feature stable bases or hooks, making them suitable for prayer corners, mantels, or walls.
Does it come gift-ready?
Yes, we understand many orders are intended as heartfelt gifts. Every item is carefully and securely packaged to ensure it arrives ready to be cherished.
🚚 Shipping & Delivery
How long does shipping to the U.S. take?
Average delivery time is 7–20 business days. We ship from our specialized fulfillment centers to ensure your order reaches you safely.
What if my package is delayed?
If your tracking hasn't updated for over 10 days, please contact us with your order number. We will work closely with the carrier to resolve any delays.
What if my item arrives damaged?
Your satisfaction is our priority. Please inspect your order upon receipt. If an item arrives damaged, email us a photo at service@bgcopper.com immediately, and we will arrange a replacement or refund.
- Express Shipping: $19.99 (7–14 days)
- Standard Shipping: $9.99 (14–20 days)
Note: Tracking numbers may take 3–7 days to become active in the carrier's system after the package leaves our center.
🔄 Returns & Refunds
Can I return or exchange an item?
We want you to love your purchase. If you are not satisfied, please contact us within 14 days of receiving your order to initiate a return. Items should be in their original, unused condition.
What if there is a problem with my order?
If you receive a defective or incorrect item, please reach out to our support team. We are committed to making it right for you.
Important:
• Custom-made or personalized products are non-returnable unless defective.
• Sale items and gift cards are final sale.
🎁 Gifting with BGCOPPER
Is this a good gift for parents or grandparents?
Absolutely. Our handcrafted wood carvings and devotional items are designed to be meaningful keepsakes for the people you love most.
Which items are most popular for religious occasions?
Our Crucifixes, St. Benedict medals, and Archangel Michael carvings are timeless choices for Easter, Christmas, Mother’s Day, Father’s Day, and housewarmings.
